BPO (Business Process Outsourcing)
- Staff Augmentation- Establishing an efficient staffing strategy becomes important in order to manage ever-changing business needs. That’s where staff augmentation services help enterprises in hiring qualified candidates with required skill sets quickly at equitable fees. In addition to driving operational efficiencies, a properly implemented staffing strategy helps in hiring candidates with specialized skills that are not very easily available in the market.
- Payroll Processing Service- Outsourcing payroll processes to BPO can help Client’s HR team manage payouts to your varied workforce and give them bandwidth to deal with the changing regulations and government forms. We’ll to bring down payroll processing cost to a fraction of what Client would incur otherwise.
- HR(Human Resource) Outsourcing- BPO team help clients maintain their competitive edge, by reducing the overheads of repetitive, transactional and low-value add sections of Human Resource.
- Data Management- Data entry and management-related work, Data Entry Services, Data conversion Services, Document Management Services, OCR Scanning Services, and Catalog management.
Marketing and Sales
Companies need to be able to sell their products and services in order to remain in business. However, not all activities are strategic or core to the marketing or sales teams. A lot of time is spent on non-core activities like creating calling lists, searching databases, cleaning up prospect lists etc, a lot of which take away productive time of teams, causing an indirect loss to the company. That is why companies need to look to Marketing and Sales outsourcing services in order to ensure that their staff focuses on the strategic aspects of the company, thus improving their chances of success.
Marketing Outsourcing services help the marketers to think more about the strategic aspects of their work. They depend on the vendors to complete the routine tasks in a timely and accurate manner. Sales Outsourcing services help the sales people to close the sales better by allowing them to spend more time closing while leaving other routine tasks to their outsourcing vendors.
we have had considerable experience in ensuring that their clients’ sales and marketing teams stay focused on what’s important. Our marketing and sales outsourcing team works as an extension of their clients’ teams by ensuring seamless transition of non-core activities and in the process lowering costs for the company.
Some of the services that Akiilesh can help the marketing and sales divisions in a company are:
- Telemarketing / Inside Sales
- Customer / User Surveys
- Prospect List management
- Data entry of catalogues etc.
- Social Media monitoring and reporting
- Search Engine Optimization and Online Marketing
Enterprises globally need to have support services in place for their customers – whether external ones or internal ones. This is the way that they maintain their reputation as a company that customers love to buy from or employees like to work in. It requires a level of relationship management that is empathetic and yet practical in order to save the company costs.
Our BPO’s team of experienced professionals can help companies globally achieve high levels of support satisfaction while lowering costs. It can do this by improving processes, creating knowledge databases and utilizing the best technologies for the job.
With our support services, clients have experienced:
- Reduced repeat requests for the same issue
- Lower turnaround times to service the issues
- Analysis-based improvement in support to eliminate repeat problems
- Reduction in operational costs of over 35%
Some of the types of support Our BPO has provided or can provide include:
HR Support services / Employee Support Services
Employees, especially in services-focused companies, are one of the main assets that a company has. That is why keeping them happy is an essential function of HR. To achieve this, strong processes need to be in place to fulfill all requests by employees within a defined SLA. This is where Our BPO’s HR Support services can help tremendously. It has the experience of delivering strongly on SLA based processes but, more importantly, work hard towards ensuring the satisfaction of the employee. Akiilesh’s team can help provide HR support services to communicate to remote employees via chat or email.
Customer Support Services
In an age where social media is ubiquitous, customer support levels need to be top notch for companies and brands to maintain their reputation. Our team of customer support professionals know how to communicate effectively maintaining their client’s reputation intact while helping the customer resolve their issues. This could then be tracked and analyzed to learn and improve the processes, leading to overall value for our clients. Our Customer Support services encompass various means of media used by your customers, be it Chat support, Email support or Inbound Call support.